FLOW COFFEE TELEMETRY

Is every coffee you're serving as good as it could be?
Flow Telemetry gives you the visibility to take control of your coffee offering, to ensure every coffee you serve makes your customers' day.

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"We were one of the first cafés to use this and I still do to this day. I can't get my head around any café who wouldn't want to use them."

Chris white, altura coffee

"Seeing how we cover such a large geographical area, Flow has revolutionised the way we support our sites. The clarity of Flow data means we can be far more involved in providing the support each site needs, based on the insights."

Brian Dessaix, operations vp, bluestone lane usa

Great coffee creates a moment we can stop and cherish.

When we deliver a consistent experience in the cup, customers will enjoy that moment every day. That is a customer experience we can pride ourselves on.

FLOW’s objective feedback doesn’t just aid baristas, collective data reports can also help owners prioritise resources, targeting the specific necessary areas to their business and brand maintain a high level of service and consistency.

Performance analytics correlates raw data to reveal new insights, plan more effectively, and help make better business decisions.

Staff are able to better understand where their strengths lay, and where they might need to improve.

The Flow Device

A small internet connected device that's integrated with your espresso machine.

• Easily integrated with a wide range of volumetric coffee machines.
• Captures and analyses data from the coffee machine in real time.
• Mounted discreetly with no permanent modifications required to your machine.

Real-Time Gauges

A display that gives baristas immediate feedback on whether the recipe is being met or not.

• Each shot poured is shown on the shot clock, with clear feedback whether it met the recipe or not.
• Mount one of the many modern devices near the coffee machine for useful feedback.
• Train your baristas using immediate feedback on shot times, recipe adherence and grinder settings.

Analytics Dashboard

A web-based dashboard that give you visibility of every sites performance.

• Globally accessible dashboard with every short poured stored for analysis.
• See how your store (or stores) are performing on a number of key metrics.
• Review stores, days and busy periods to identify trends and issues. Receive daily reports of your stores key metrics, and keep up the play.

Reduce Your Costs

Visibility of operations allows for organisations to focus resources where they’re most needed. Training can be tailored to the needs of specific sites and baristas. Support can be offered remotely and equipment can be optimised for each sites’ requirements.