Refund Policy

30-Day Returns – Standard Policy

(All Equipment Except Marco)

If your purchase doesn’t meet your needs, returns may be initiated within 30 days of delivery.

Returned equipment must be in the same condition as received and is subject to inspection upon arrival. Items showing signs of use, damage, missing components, or altered condition may result in additional fees.

A 20% restocking fee applies to espresso machines, brew equipment, and grinders. This fee covers physical and mechanical inspection, setup/testing, and restocking once the item is received.

Customers are responsible for return shipping to our facility in Austin, Texas, along with any associated costs.

All returns require preauthorization from Customer Service prior to shipment.

Marco – 90-Day Standard Returns

Marco equipment may be returned if initiated within 90 days of the invoice date.

Returned equipment must be in the same condition as received and is subject to inspection upon arrival. If items show signs of use, damage, missing components, or altered condition, additional dockage fees may apply.

A 25% restocking fee applies to espresso machines, brew equipment, and grinders. This fee covers inspection, setup/testing, and restocking.

All returns require preauthorization from Customer Service. Customers are responsible for return shipping to our Austin, Texas facility and any associated costs.

International Orders

International shipments are final sale and cannot be returned. We are not responsible for refused shipments.

Import duties, taxes, and tariffs are not included unless explicitly stated at checkout. Any estimates provided at checkout may vary, and additional charges may apply upon delivery.

Customers are responsible for verifying applicable import requirements, duties, and fees with their local authorities.

Cancellations

Orders may be cancelled prior to shipment.

Cancelled orders over $300 are subject to a 4% convenience fee, which covers non-refundable credit card processing fees.

Orders that have already shipped are subject to the applicable return policy above.

Special Orders cannot be cancelled. This includes:

• Parts orders

• Custom color configurations

• Kees Van Der Westen products

• Any item designated as special order at time of purchase

Damaged Merchandise

We’ll make it right — but you must notify us within 3 days of delivery.

Please inspect your shipment before signing. If damage is visible, note it with the carrier at time of delivery.

All damage claims must be initiated within 3 days of receipt.

Retain all original packaging, including labels, for carrier inspection. Failure to retain packaging may impact claim eligibility.

Product Malfunction Within 30 Days of Receipt

If your product experiences a malfunction within 30 days of delivery, please contact our Technical Support team for troubleshooting and evaluation.

All malfunctions are handled in accordance with our Warranty Policy. Repair or replacement eligibility will be determined based on the applicable warranty coverage.

If you prefer to return the product for a refund instead of pursuing warranty service, the applicable Return Policy and restocking fees will apply.

Home Segment Products (Under $3,500)

Home segment products under $3,500 may be eligible for replacement following troubleshooting and approval by a Barista Equip technician.

Commercial Products & Equipment Over $3,500

Commercial equipment and products over $3,500 are eligible for repair only.

Repair may be performed:

• By a local technician appointed by Barista Equip, or

• By our in-house service team

If repair is performed at our facility, we will cover shipping both directions.

Our warranty does not provide for automatic replacement of commercial or commercial-grade prosumer equipment over $3,500.

If you elect to return eligible equipment for a refund, the applicable Return Policy and restocking fees will apply.