Pre-install and install support
                
                  After purchase, you will receive a link you can use to book time with our technical team. This time is
                  most frequently used to review your install preparation, to have time reserved in case your installer
                  has any questions while putting equipment into service, and general questions about how to be
                  successful using the equipment.
                
                Ongoing Support
                
                  Our expert team is here to support you if you run into any surprises when operating your equipment.
                  This ranges from general barista questions to helping you debug any issues you encounter with the
                  equipment. Our clients find this service invaluable as it helps them avoid expensive technician bills
                  when the issue they were facing was surprisingly simple to solve.
                
                Equipment Strategy
                
                  Maintenance intervals and parts support: What's the best way to take care of my equipment?
                  Example: When should I replace burrs and water filtration, again?
                  Taking it to the next level: What should I do next with my coffee program? I think I want to do
                  X, Y, or Z. What equipment and workflows best enables me to be successful?
                
                How and when can I reach Pro Coffee Gear?
                
                  Our team is available 10am - 6pm CST Monday through Friday. For fastest service, you will be able to
                  book an appointment with our team. You can also reach out to us via email, phone call, or even text!
                  General queries will be responded to based on issue severity and warranty status.
                
               
              
                Technical Triage
                
                  When something goes wrong with your equipment, it can be hard to know how severe it is, or what to do
                  next. We're here to help you decide what to do next and provide technician recommendations as needed.
                  Namely, whether it's likely something simple you can fix yourself or if you need a technician onsite
                  to repair. Since most questions can be solved in less than 10 minutes, having the option for a second
                  opinion can be enormously valuable.
                
                Equipment Strategy
                
                  Maintenance intervals and parts support: What's the best way to take care of my equipment?
                  Example: When should I replace burrs and water filtration, again?
                  Taking it to the next level: What should I do next with my coffee program? I think I want to do
                  X, Y, or Z. What equipment and workflows best enables me to be successful?
                
                How and when can I reach Pro Coffee Gear?
                
                  Our team is available 10am - 6pm CST Monday through Friday. For fastest service, you will be able to
                  book an appointment with our team. You can also reach out to us via email, phone call, or even text!
                  General queries will be responded to based on issue severity and warranty status.